Refunds & Cancellations

Effective October 22, 2026 · Last updated: October 22, 2026

1. Digital products — the 14-day rule

You have 14 days from purchase to request a full refund if the delivered product is:

• defective or corrupted (the file will not open or does not work as intended);
• incompatible with the stated software (Microsoft Excel);
• or substantially not as described.

Email [email protected] describing the problem. We will first try to fix it; if the problem cannot be resolved, the refund is issued to the original payment method (your card issuer may take about 5 to 10 business days to post it).

2. Outside those cases

A digital product that has been delivered, is downloadable and matches its description cannot be “returned”: its sale is final. If you are unsure, write to us before buying — we answer honestly, and free excerpts are available for several products.

3. Purchases through a platform

For a purchase made on Amazon, Payhip or Gumroad, the request can also go through the platform, whose refund mechanisms apply. If you run into difficulty, write to us: we will help you sort it out.

4. Custom services — cancellation

• Before work begins: full refund of any deposit paid.
• After work begins: refund of the undelivered portion, less the work already delivered in line with the confirmed quote.

To cancel a project, email [email protected].

5. Subscriptions (ERP Cloud, Maple Cloud)

You may cancel at any time through the Stripe billing portal or by emailing [email protected]. Access stays active until the end of the paid period. No partial refunds are issued for a period already started, except in the case of a major service failure.

6. Printed books

Paperback and hardcover books are sold by Amazon: returns and refunds follow Amazon's policy.