Privacy Policy

Effective October 22, 2026 · Last updated: October 22, 2026

1. Person in charge

The person in charge of the protection of personal information is Michael Vallerand (LUMENOR™), Saint-Georges, Québec. For any question or request: [email protected].

2. What we collect

• What you give us: the contact form (name, email, message), newsletter signup (email and language), and any files you send us for a custom project.
• What platforms process for us: transaction information at purchase (Stripe, Payhip, Gumroad — we never see your card number), aggregate, anonymized visit statistics (Cloudflare Web Analytics), and, if you subscribe to the newsletter, opens and clicks (Klaviyo).

3. What it is used for

Only to: deliver your purchases, answer your messages, send the newsletter you requested, complete your custom projects and improve our products. We never sell or rent your personal information. Ever.

4. Your files (custom services)

Files sent for a project are used only to build your deliverable: they are never shared, never reused for another client, and are deleted no later than 90 days after delivery (unless a legal or accounting obligation requires keeping them).

5. Who else has access

Only the providers needed for the purposes above: Stripe, Payhip and Gumroad (payments and delivery), Klaviyo (newsletter), Google (email) and Cloudflare (hosting and statistics). Some process data outside Québec, notably in the United States, under their own privacy policies.

6. Cookies

This site installs no advertising cookies. Klaviyo signup forms may use measurement cookies tied to the newsletter; visit statistics are produced without tracking cookies.

7. Retention

Order-related information is kept as long as required by our accounting and tax obligations (up to 6 years). Everything else is kept only for the purposes described, then deleted.

8. Your rights

You may request access to your information, its correction or deletion, and withdraw newsletter consent at any time (unsubscribe link in every email, or by writing to [email protected]). We respond to requests within 30 days. You may also file a complaint with the Commission d'accès à l'information du Québec.

9. Updates

Any change to this policy is published on this page with its update date.